Terms of Service

ConflictResolver is provided by What Would A+I Think Oy, Business ID 3583333-6, PL 91, 00391 Helsinki, Finland. ConflictResolver is the product name. “We”, “us” and “our” refer to What Would A+I Think Oy.

By creating an account, starting a case, or confirming participation through an invitation, you agree to the Terms that apply to your role. Terms acceptance is separate from Privacy acknowledgement and any consent concerning sensitive data or named attribution.

Account holders and case initiators must be at least 18 years old. A minor cannot start or pay for a case.

An invited minor may participate only in a Parent & Child case started by that child's parent or another person with parental responsibility. The adult must confirm parental responsibility and permission. The child must receive an age-appropriate explanation and voluntarily assent. No minor may participate as a minor in Romantic Relationship, Friends, Family, Workplace, or Other cases.

Guardian permission does not permit the guardian to see the child's raw private responses. The guardian receives the shared report on the same basis as other participants; the report may describe the child's perspective by name.

The initiator must provide accurate account information, protect sign-in credentials, and notify us of suspected unauthorized use. The initiator is responsible for activity performed through the account unless applicable law provides otherwise.

A case covers one conflict and 2–10 participants. The initiator selects the relationship type, identifies participants, describes the conflict, pays or uses a valid exemption, and manages invitations and the deadline.

Each invited participant receives a personal link that grants access to that participant's private flow and the resulting report. No account or payment is required for an invited participant. The link is a bearer credential and must be kept confidential.

The initiator must invite only people who are genuinely involved in the conflict and use accurate names and roles. A participant must not knowingly share their link with someone else. We may block a compromised or misused link.

There is no subscription. Payment is made for one case before the paid interview and report flow opens. Paddle acts as Merchant of Record and handles checkout, tax documents, and payment processing under Paddle's terms.

The current price is €9.90 for two participants, plus €3.90 for each additional participant, up to ten participants. The total is shown before checkout and validated by the service. Applicable taxes and the final payment presentation are handled through Paddle.

One payment covers one case and one shared Conflict Report generated from the completed participants in that case. It does not buy unlimited rounds or reports.

A new round or new report about the same conflict is a new paid follow-up case with a new case identifier, payment gate and response deadline. A follow-up may use allowed shared history, but not old raw private responses.

A valid promotional or access code may exempt a case from payment. Codes may be limited, changed, disabled or refused if invalid or misused. A code does not change the scope of one case and one report.

Each case has one date-and-time deadline set by the initiator for all invited participants. Before a report is completed, the initiator may extend the deadline under the available product rules. Time is stored in a common server time standard and displayed in the viewer's local time zone.

Participation must be voluntary. Incomplete responses are not used in a report. If the initiator and at least one other participant complete their interviews, a report may be generated from those completed responses when the response window closes or the initiator closes responses. People who did not complete are treated neutrally and their views are not invented.

All participants who took part receive the same shared Conflict Report, with translations available. The report can name participants and attribute perspectives, but other participants are not shown the original private answers. The report is an interpretive synthesis, not a transcript or official finding.

You interact with an AI system that generates questions, checks for limited safety signals, analyses submitted material, writes reports and translations. AI may make errors. Statements marked or expressed as interpretations or interaction hypotheses are not certain facts or diagnoses. Do not rely on the report as the sole basis for important decisions.

ConflictResolver helps organise different perspectives and form a shared analysis. It does not decide who is right, guarantee agreement, or guarantee that a conflict will be resolved. The slogan “We Can Solve It.” is a marketing message, not a contractual promise that every conflict will be solved.

ConflictResolver is not an emergency or crisis service and cannot reliably detect every threat, abuse situation or risk. If anyone is in immediate danger, contact local emergency services. Violence, coercive control, serious harassment, abuse or acute self-harm risk requires appropriate professional or official support and should not be treated only as an ordinary balanced conflict.

The service may help people understand a workplace disagreement. It is not an HR investigation, disciplinary procedure, employment-law assessment, harassment investigation or official fact-finding process.

The report must not be presented as verified evidence or used as if it were an official investigation for employment, legal, custody, insurance, disciplinary or similar decision-making. Obtain qualified advice and follow required procedures where rights or safety are affected.

We and our licensors retain rights in the service, software, design, trademarks and service materials. These Terms grant only a limited, personal, non-exclusive right to use the service as intended. You may keep and share your own report with appropriate care for the other participants' privacy.

You retain your rights in content you provide. You grant us only the limited rights needed to host, secure and process it for the private interview, AI processing, shared report, translation, permitted shared history, support, and legal compliance. This licence is not a broad perpetual licence and ends when the data is deleted, except where limited retention is lawful or technically unavoidable.

We do not use private case content in marketing or to build unrelated products without a separate lawful basis and notice.

You must not access another participant's flow without permission, impersonate anyone, coerce participation, submit unlawful content, use the service maliciously, abuse it through automation, bypass security or payment controls, disrupt the service, or use an AI report as official HR, legal or other fact-finding. You must not use ConflictResolver to threaten, monitor or control another person.

We aim to keep the service available but do not guarantee uninterrupted or error-free operation. Maintenance, provider outages, security events, legal requirements or technical limits may delay or prevent access, processing, notification delivery, translation or report generation.

We may improve, change or discontinue features. We will not intentionally reduce rights already purchased for an active case without a valid reason. Material changes affecting paid functionality will be handled under applicable consumer law.

The initiator may delete a case, which permanently removes active case content and access as described in the Privacy Policy. An invited participant may decline participation. Deletion does not necessarily cancel or reverse a completed payment and cannot recall a report already saved or shared outside the service.

Paddle is the Merchant of Record. Payment receipts, taxes, cancellations, chargebacks and any available refunds are handled through Paddle and applicable mandatory consumer law. These Terms do not create a refund promise beyond rights shown at checkout, Paddle's applicable terms, or mandatory law. Contact support@conflictresolver.ai if a paid service fails to be delivered.

To the maximum extent permitted by law, we are not liable for indirect or consequential losses, decisions made from a report, participant conduct, inaccurate user content, compromised invitation links, or matters outside our reasonable control. Nothing excludes liability that cannot legally be excluded, including mandatory consumer rights and liability for intentional misconduct or gross negligence where applicable.

ConflictResolver is not therapy, healthcare, crisis response, legal advice, HR advice, mediation, arbitration, a court, or a public authority. It does not replace a qualified professional or official process when one is needed.

These Terms are governed by Finnish law, without overriding mandatory protections of the consumer's country of residence. Courts in Finland have jurisdiction unless mandatory law allows or requires proceedings elsewhere.

Nothing in these Terms limits mandatory consumer rights. Digital services may be subject to statutory conformity remedies and withdrawal-right rules. Where performance begins during a withdrawal period, checkout disclosures and consent handled by Paddle apply together with mandatory law.

We may update these Terms. The version and effective date are displayed. Material changes may require renewed acceptance; typographical corrections or translations that do not alter meaning do not. The version accepted for a paid case continues to govern that transaction unless law requires otherwise.

What Would A+I Think Oy, Business ID 3583333-6, PL 91, 00391 Helsinki, Finland. Support: support@conflictresolver.ai. Privacy: privacy@conflictresolver.ai.

These provisions supplement the common Terms. They are not selected by interface language, and all remain part of this document.